Legal
Privacy Policy
Effective Date: March 2026 · Last Updated: March 2026
At Actuall, your privacy is a design principle — not a checkbox. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it. Please read it carefully.
1. Who We Are
Actuall is operated by Tunenexus Private Limited ("Actuall", "we", "us", or "our"), a company incorporated in India. We operate the Actuall mobile application and related services.
If you have questions about this policy or your data, contact us at: privacy@actuall.app
2. Information We Collect
2.1 Information You Provide Directly
| Category | Examples |
|---|
| Account information | Name, username, phone number or email address, date of birth |
| Profile information | Bio, interests, profile photo |
| Content you post | Moment responses (photos, videos, text), messages in Circles, direct messages |
| Connections | Friends and accounts you follow |
| Contact list (optional) | Phone numbers from your device address book — used only to find friends already on Actuall. Names and other contact details are never uploaded or stored. |
2.2 Information We Collect Automatically
| Category | Examples |
|---|
| Usage data | Circles joined, Moments viewed, features used, time spent in the app |
| Device information | Device type, operating system, app version, device identifiers |
| Location data | Approximate location (city/region) used for location-based Circle discovery — only when you grant permission |
| Log data | IP address, access times, error logs |
| Voice activity | Voice rooms in Circles are live and not recorded by default. If reports trigger a review, brief audio segments may be reviewed by our Trust & Safety team. |
2.3 Information from Third Parties
If you sign in using a third-party service (e.g. Google), we receive basic profile information from that service consistent with your permissions there.
3. How We Use Your Information
- To provide the service — running the app, showing you Circles and Moments, enabling real-time voice and chat features
- To personalise your experience — showing you Circles relevant to your interests, location, and social connections
- To send prompts and notifications — delivering Moment prompts and activity alerts
- To keep the platform safe — detecting abuse, enforcing our policies, reviewing reported content
- To communicate with you — sending service-related messages, support responses, and policy updates
- To improve the product — analysing usage patterns to fix bugs and build better features
- To comply with law — meeting our obligations under applicable Indian laws and regulations
4. How We Share Your Information
We do not sell your personal data. We share it only in the following circumstances:
- With other users — your profile, Moments, and Circle activity are visible to others according to your privacy settings
- With service providers — trusted third parties who help us operate the platform (cloud hosting, analytics, push notifications) under strict data processing agreements
- For legal compliance — when required by law, court order, or to protect rights and safety, including cooperation with law enforcement
- In a business transfer — if Actuall is acquired or merges with another entity, user data may transfer as part of that transaction. We will notify you in advance.
5. Data Retention
- Moments — automatically deleted after 24 hours from all systems (consistent with the product design)
- Circles — Circle chat and media is deleted when a Circle expires
- Account data — retained while your account is active; deleted within 30 days of account deletion, except where retention is required by law
- Safety records — reports, bans, and enforcement records may be retained for longer to protect the platform
6. Your Rights
Under applicable Indian data protection law and our own commitments, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — request deletion of your account and personal data
- Portability — receive your data in a structured, machine-readable format
- Withdraw consent — withdraw location access, notification permissions, or contacts access at any time through your device settings
- Lodge a complaint — with the relevant data protection authority if you believe your rights have been violated
To exercise your rights, email us at privacy@actuall.app. We will respond within 30 days.
7. Location Data
Location is used solely to surface relevant local Circles and location-tagged content. We collect only approximate location (city/region level) unless precise location is required for a specific feature you opt into. You can disable location access at any time in your device settings without losing core app functionality.
7a. Contact List Access
If you choose to use the "Find friends from contacts" feature, Actuall will request access to your device address book. Here is exactly what happens:
- What we read: Phone numbers only. We do not read names, email addresses, photos, or any other contact fields.
- What we send to our servers: The phone numbers in plain text, transmitted over an encrypted (HTTPS) connection solely to check for matches against registered Actuall accounts.
- What we store: Nothing. The phone numbers are checked and immediately discarded. They are not saved to our database, not used for advertising, and not shared with any third party.
- What you get back: A list of Actuall users whose registered phone numbers matched — so you can choose to add them as friends.
- How to withdraw: You can revoke contacts permission at any time in your device Settings → Actuall → Contacts. Revoking permission does not affect any other app functionality.
8. Children's Privacy
Actuall is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we learn that a minor has created an account, we will promptly delete the account and associated data. If you believe a minor is using our platform, contact us at safety@actuall.app.
9. Data Security
We implement industry-standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. No system is completely secure; if you suspect a security issue, contact us immediately at security@actuall.app.
10. Third-Party Links and Services
Actuall may link to external websites or services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this policy periodically. When we make material changes, we will notify you via in-app notification or email at least 14 days before changes take effect. Continued use of Actuall after that point constitutes your acceptance of the updated policy.
